FAQs
What should I do if my order hasn’t arrived?
If your order is delayed or missing, just email us at support@thedashdwell.com — we’ll help you track it and resolve the issue.
Can I change or cancel my order?
Orders are processed quickly. If you need to change or cancel your order, email us at thedashdwell@gmail.com as soon as possible. We’ll do our best to assist.
Are your products safe and high quality?
Yes! We carefully select each product to ensure it meets quality standards. We want you and your pets/home to enjoy every purchase safely.
Can I track my order?
After your order is shipped, you’ll receive an email with tracking information so you can follow delivery progress.
How can I contact customer support?
You can reach us anytime at thedashdwell@gmai.com. Our team typically responds within 24–48 business hours.